Agencia Global ("Agencia") is an online portal where travel agents can access the lowest consolidator fares on the market. Agencia is committed to protecting the privacy and security of your personal information in accordance with applicable law.
By visiting the website https://www.agenciaglobal.com, by using the platform dedicated to travel agents (collectively the "Website") or any related services (the "Services"), by contacting us or agreeing to receive emails from Agencia, you accept the terms and conditions of this policy.
This policy does not extend to websites operated by third parties. Agencia is therefore not liable for their privacy policies, procedures and practices regarding the protection of personal information.
We collect your personal information in several ways, including when you register to access our Website or use our Services, when you contact us by telephone or by email or when you post on our social media accounts.
When you register to access our Website, we may collect your business information (name, email, structure), your professional association number (IATA, ARC, TIDS, CLIA, TRUE, TICO and OPC), your contact information (mailing address, phone number), your payment information (GST/HST and TIESS numbers) as well as information regarding your master agent (first name, last name and email) or information related to any other agent (email, name, date of birth, phone number).
This information is necessary in order to identify you, to determine your eligibility as a member of our Website, to provide our Services, to communicate with you, to detect and prevent fraud, and to keep your file at Agencia up to date.
When you use our Services (such as the flight ticket booking option), you will provide Agencia with personal information of third party travelers, guests and other individuals ("Passenger Data"), including first name, last name, gender, date of birth, passport information, contact information, payment information, etc. You represent and warrant that you have any and all necessary permissions and rights to submit any such Passenger Data to Agencia for the use of our Services. Moreover, you are qualified as "data controller" and Agencia "data processor," as those terms are used in applicable privacy laws. Agencia only processes Passenger Data for purposes of providing the Services.
We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it.
We use and disclose your personal information mainly: (i) to identify you as a member of Agencia; (ii) to provide the relevant Services; (iii) to improve on an ongoing basis the quality of Agencia Website and Services; (iv) to investigate and settle issues you may have; (v) to follow up on any questions or requests for assistance or information; (vi) to communicate with you; and (vii) to comply with legal and regulatory requirements, where applicable.
Agencia uses Passenger Data only as instructed by you, and will not use or disclose such Passenger Data except as necessary to fulfill your instructions or to provide the relevant Services.
Your personal information and Passenger Data will be stored or processed in any country where we have facilities or in which we engage service providers. By using our Website and Services, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.
Agencia has implemented various physical, administrative and technical safeguards designed to protect the confidentiality and security of personal information under our control. However, no security measures are absolute or wholly guaranteed and you must be aware that there is always a certain level of risk that the personal information you provide to us will be disclosed without your consent and without fault on the part of Agencia.
As a registered member of Agencia, you agree to be responsible for all activities conducted through your member area on the Website and your password, whether conducted by you or by third parties.
Agencia will maintain your personal information and Passenger Data for as long as they are needed, or as required by applicable laws, regulations, or government orders.
On written request and subject to proof of identity, you may access the personal information that we hold, used or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law.
However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your information by modifying your information on the tab "Agency" and "Agents" on the Website or, as the case may be, by mail or e-mail.
If you have any concerns about our practices or policies, to make an access or correction request, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, our Privacy Officer can be reached by mail or email using the following contact information:
3100 Blvd. de la Cote-Vertu, suite 320,
Ville Saint-Laurent, QC, Canada, H4R 2J8