Agencia Global

Privacy Policy

Agencia Global ("Agencia") is an online portal where travel agents can access the lowest consolidator fares on the market. Agencia is committed to protecting the privacy and security of your personal information in accordance with applicable law.

This privacy policy describes how we collect, use and disclose your personal information and how this personal information can be consulted and corrected when necessary.

By visiting the website, by using the platform dedicated to travel agents (collectively the "Website") or any related services (the "Services"), by contacting us or agreeing to receive emails from Agencia, you accept the terms and conditions of this policy.

This policy does not extend to websites operated by third parties. Agencia is therefore not liable for their privacy policies, procedures and practices regarding the protection of personal information.

1. Collection of Personal Information

1.a Information That You Provide

We collect your personal information in several ways, including when you register to access our Website or use our Services, when you contact us by telephone or by email or when you post on our social media accounts.

When you register to access our Website, we may collect your business information (name, email, structure), your professional association number (IATA, ARC, TIDS, CLIA, TRUE, TICO and OPC), your contact information (mailing address, phone number), your payment information (GST/HST and TIESS numbers) as well as information regarding your master agent (first name, last name and email) or information related to any other agent (email, name, date of birth, phone number).

This information is necessary in order to identify you, to determine your eligibility as a member of our Website, to provide our Services, to communicate with you, to detect and prevent fraud, and to keep your file at Agencia up to date.

When you use our Services (such as the flight ticket booking option), you will provide Agencia with personal information of third party travelers, guests and other individuals ("Passenger Data"), including first name, last name, gender, date of birth, passport information, contact information, payment information, etc. You represent and warrant that you have any and all necessary permissions and rights to submit any such Passenger Data to Agencia for the use of our Services. Moreover, you are qualified as "data controller" and Agencia "data processor," as those terms are used in applicable privacy laws. Agencia only processes Passenger Data for purposes of providing the Services.

1.b Information Automatically Collection

We may employ browser cookies or similar technologies to identify to identify your computer or device and record your preferences and other data. We use browser cookies or similar technologies to evaluate how our Website, devices or applications are used and to provide continuous improvement to our Website and Services, to make recommendations, and to complete transactions you request. Cookies may be stored locally on mobile devices or on computer servers operated or controlled by third party vendors of Agencia. In addition, when you visit our Website, our systems automatically collect your IP address and the type of browser that you use. We may employ third-parties to place advertisements about our Services on other websites. The use of cookies or other similar technologies by such third parties is governed by their privacy policies. You may limit the automatic collection of certain information by our Website by disabling the cookies using your browser options. Please be aware that disabling cookies will render our Website unusable.

2. Use and Communication of Personal Information

We take steps designed to ensure that only the employees who need access to your personal information to fulfil their employment duties will have access to it.

We use and disclose your personal information mainly: (i) to identify you as a member of Agencia; (ii) to provide the relevant Services; (iii) to improve on an ongoing basis the quality of Agencia Website and Services; (iv) to investigate and settle issues you may have; (v) to follow up on any questions or requests for assistance or information; (vi) to communicate with you; and (vii) to comply with legal and regulatory requirements, where applicable.

Agencia uses Passenger Data only as instructed by you, and will not use or disclose such Passenger Data except as necessary to fulfill your instructions or to provide the relevant Services.

Agencia may share personal information with: (a) its affiliates; (b) its third party service providers, such as payment processors and IT consultants, who need such information to provide the relevant services to Agencia and who agree not to use such information for any other purposes; and (c) to third parties in connection with the change of ownership, sale, merger, liquidation, reorganization or acquisition of Agencia, in whole or in part, in which case Agencia will require any such third party to agree to treat personal information in accordance with this Privacy Policy.

3. Retention of Personal Information

Your personal information and Passenger Data will be stored or processed in any country where we have facilities or in which we engage service providers. By using our Website and Services, you consent to the transfer of information to countries outside your country of residence, including the United States, which may have different data protection rules than in your country. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country.

Agencia has implemented various physical, administrative and technical safeguards designed to protect the confidentiality and security of personal information under our control. However, no security measures are absolute or wholly guaranteed and you must be aware that there is always a certain level of risk that the personal information you provide to us will be disclosed without your consent and without fault on the part of Agencia.

As a registered member of Agencia, you agree to be responsible for all activities conducted through your member area on the Website and your password, whether conducted by you or by third parties.

Agencia will maintain your personal information and Passenger Data for as long as they are needed, or as required by applicable laws, regulations, or government orders.

4. Right to Access and Correct

On written request and subject to proof of identity, you may access the personal information that we hold, used or communicated and ask that any necessary corrections be made, where applicable, as authorized or required by law.

However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your information by modifying your information on the tab "Agency" and "Agents" on the Website or, as the case may be, by mail or e-mail.

5. Update

We will update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements and other factors. Please check the "Last Updated" legend at the bottom of this page to see when this Privacy Policy was last updated. When changes are made to this Privacy Policy, they will become immediately effective when published in an updated Privacy Policy posted on this page unless otherwise noted. Your use of the Website and Services following these changes indicates your consent to the practices described in the updated Privacy Policy.

6. Contact Person

If you have any concerns about our practices or policies, to make an access or correction request, to make a complaint, or to obtain information about our policies and practices with respect to any service providers outside Canada, our Privacy Officer can be reached by mail or email using the following contact information:

Agencia Global
3100 Blvd. de la Cote-Vertu, suite 320,
Ville Saint-Laurent, QC, Canada, H4R 2J8

[Last Updated: This Privacy Policy was last updated on February 6, 2018]