Agencia Global

Terms & Conditions

We have done everything possible to make this site user-friendly, informative and secure. If you would like to know more about our responsibilities and yours, please read the information below. If you do not agree to this information, please do not use this site. These terms and conditions of use are also sometimes referred to herein as the “Agreement”.

This site is owned Agencia Global and is intended to be used in a B2B capacity by travel trade personnel only. Business-to-business (B2B) describes commerce transactions between businesses, such as between a consolidator/wholesaler(US) and a retailer(YOU). You attest that you are a Travel Agent, meeting all legal requirements and certifications set out by the regulatory body responsible for such legislation in your province or state. You therefore attest that you are authorized to use this site and are responsible for all uses of this site by yourself and those using your login information.

Credit Card Bookings

For all reservations or transactions made with a credit card, the travel agency undertakes to respect all the terms and conditions of the issuer of the credit card. In particular, the travel agency undertakes to take such action as is necessary to ensure that the cardholder sign the appropriate chit, that said signature be adequately verified, and that the transaction be mechanically verified and authorized by the issuer. In addition, a clear copy of both the front and back sides of the credit card is required in order to complete a payment by credit card. The travel agency undertakes to respect all the terms and conditions of the issuer of the credit card, which signifies that it is in the travel agency's best interest to verify the terms and conditions of the credit card issuing companies which apply from time to time. In the event of refusal by the credit card issuer to honor a payment for any reason whatsoever, the travel agency is solely responsible for the costs and to pay to Agencia Global all sums due pursuant to the invoice. The travel agency is not permitted and agrees not to use its own credit card as a form of payment on behalf of its clients. Agencia Global does not accept prepaid credit cards nor agency checks. Tickets from airlines that do not accept credit card payments may still be purchased by credit card through Agencia Global’s reservation platform, as such payments will be processed through Agencia Global’s merchant account, incurring a 3% service fee plus any applicable taxes. Agencia Global will not, under any circumstances, be responsible for the payment of any chargebacks, including any credit card or debit card chargebacks.

Airline Tickets

Prices and itineraries are only guaranteed once tickets are issued.

The airline tickets are issued once Agencia Global receives a satisfactory guarantee of payment or payment in full, and the airline tickets CANNOT BE MODIFIED IN ANY WAY and are NOT REFUNDABLE, TRANSFERABLE, ENDORSABLE OR EXCHANGEABLE, NOTWITHSTANDING ANY OTHER TERM OR CONDITION TO THE CONTRARY. Passengers are responsible for confirming their flights at least 24 hours before each flight.

By requesting Agencia Global to issue a ticket from an agent's live passenger name record ("PNR") database, the agency agrees that it is responsible to verify the Computer Reservation System and Global Distribution System ("CRS/GDS") policies of the relevant airline(s). The agency will be billed by Agencia Global and will be solely liable to the exoneration of Agencia Global, for any airline service fee charges resulting from the booking agent’s non-compliance with such applicable CRS/GDS policies.

In addition, the travel agency acknowledges that any contravention of the terms and conditions under which an airline issues tickets, or the belief or perception by such airline that a contravention has occurred, may result in the issuance by the airline of one or more debit memos to Agencia Global and should such debit(s) occur, it shall be the responsibility of the travel agency acting through the intermediary of Agencia Global to resolve the debit memo(s) at such travel agency's expense, it being understood that Agencia Global shall at all times assist the travel agency in the steps required for resolution, and in the event the airline insists on the debit memo(s) being paid by Agencia Global, or in the event that Agencia Global deems it necessary to pay such debit memo(s) in order to maintain its relationship with the airline, the travel agency shall be obliged to reimburse Agencia Global for any amounts expended by Agencia Global in the process of paying the airline for the debit memo(s).

The travel agency furthermore agrees that, in circumstances where one or more debit memos could be issued by an airline, the travel agency shall advise its client(s)/ticket purchaser(s) that the airline issuing the ticket(s) may debit Agencia Global and that the travel agency is entitled to claim and demand from the client(s)/ticket purchaser(s) the sum being debited by each such debit memo.

Errors, omissions or inexactitude

Upon receipt of the travel documents and any related invoice, the travel agency is obliged to verify the exactness of the travel documents and information and to immediately advise Agencia Global of any error, omission or inexactitude Agencia Global has made or committed, failing which Agencia Global shall not be held responsible in any way for any damages resulting therefrom. If Agencia Global is not advised of any error, omission or inexactitude, the travel agency shall be deemed to have requested the tickets or other travel documents in the form and manner in which they were issued, and shall be solely liable to its client(s) for any damage and additional cost resulting therefrom. IN CASE OF ANY ERROR, OMISSION OR INEXACTITUDE MADE OR COMMITTED BY AGENCIA GLOBAL, AGENCIA GLOBAL'S SOLE RESPONSIBILITY SHALL BE TO USE ITS BEST EFFORTS TO ATTEMPT TO CORRECT SUCH ERROR, OMISSION OR INEXACTITUDE, AND AGENCIA GLOBAL SHALL NOT BE HELD LIABLE FOR ANY DAMAGES IN THE EVENT IT IS UNABLE TO DO SO. HOWEVER, AIRLINE TICKETS ARE NOT SUBJECT TO BE MODIFIED IN ANY MANNER IF ANY ERROR, OMISSION OR INEXACTITUDE OCCURS. Any tickets that require voiding for error correction must be voided prior to the close of business on the same day the tickets were issued by Agencia Global. Beyond same day voiding, all cancellation and change penalties of the relevant airline(s) and Agencia Global will be in effect.

Travel Information

Our web site displays information about travel locations, airfares, flight times and dates, tours, packages, insurance, cruises, transportation, foreign currency, schedules, travel companies and other material related to travel. This information is supplied to us by Third Party providers, such as airlines, hotels, transportation and information suppliers. We have taken reasonable care to ensure it is correct and up to date; however, we cannot check the accuracy of such information.

You and your customers are responsible for obtaining all passport, visa and health information required by relevant government authorities for the purpose of your flight. This includes documentation required by government authorities in your destination as well as any jurisdictions which you may transit through en route to your final destination. Required documentation may vary depending on citizenship status. Special documentation may be required for minors travelling alone; for children who have a different surname than the adults who accompany them; or for single parents travelling with children. A valid passport is required for most destinations. Some countries require passports to be valid for up to six months beyond the scheduled return. In the event that a passenger does not possess the documentation required by the government authorities at the destination, or jurisdictions transited through en route to the final destination, or by the airline, passage or entry to the destination or transit jurisdiction may be refused. If passage or entry is refused, Agencia Global Inc. will not be held liable and will not issue any refunds.

The details of the prices, packages, tours, flights and other information displayed on the web site are subject to change without notice. The travel products and services described on the web site are subject to availability.

Baggage Policy: Baggage allowance and policies differ by airline. While we do our very best to provide you with accurate baggage policy information you are responsible for verifying the baggage policy directly with the airline and conveying that information to your customer before their departure. Baggage fees are not included in the displayed prices. Baggage allowance and restrictions will apply to all airlines and are subject to change at any time.

Schedule change: Flight schedule changes or cancellations can occur due to a variety of reasons such as inclement weather, mechanical or crew issues, civil/political unrest. While we try to alert all of our customers by phone or email of any changes, there are instances where the airline does not provide advance notice. Because of this Agencia Global recommends that all our customers call the airline or check flight status 24 hours in advance of the scheduled departure. Should you learn that your customers flight has been cancelled please call us at 1-844-544-FARE(3273). We will then deal directly with the airline to determine what options are available. Please note that in some instances particularly during inclement weather, options may be limited. Agencia Global assumes no responsibility for any loss, delay, inconvenience incurred in connection to schedule changes. It is also the passenger’s responsibility to confirm the minimum check-in time at the airport with the airline. Agencia Global is not responsible for missed flights in the case where passengers fails to present themselves at the check-in counter or boarding gate within the airline’s deadlines.

Prices and Fees

All prices displayed on the web site are subject to change without notice until ticketed. In some instances, a fare may change after a reservation has been made. In this case we will contact you to advise you of the fare increase before we proceed any further. The prices set out on the web site may not include sales or VAT taxes or airport taxes and charges or other fees. In this case sales or VAT taxes, airport taxes charges and any additional fees will be displayed during the booking process but prior to payment submission. No price increases are permitted after the ticket has been issued and the customer has paid in full.

Please note that all reservations are non-refundable unless otherwise stated. In the event where you must cancel a reservation we will do everything in our power to assist you. Please note that any cancellations, if permitted, are subject to a cancellation fee of $40.00 per passenger plus any additional fees charged by any 3rd party suppliers (airlines, hoteliers, etc.).

Please note that all reservations are non-changeable/non-transferable unless otherwise stated. In the event where a change is permitted such change will be subject to a fee of $40.00 per passenger, as well as any fees or differences in price charged by any 3rd party suppliers (airlines, hoteliers, etc.). All cancellations must be completed 24 hours before departure time by contacting Agencia Global, or if outside business hours by contacting the airline directly. In the event that more than one set of conditions apply to the same trip and/or travel party, then the most restrictive condition applicable applies to the entire trip and/or travel party. For bookings made through Hahn Air with multiple airlines, multiple fare conditions may apply. When performing an exchange on a ticket, if the value of the new fare is lower, the airlines will not refund the difference.

Please note that name changes are not permitted unless otherwise stated. If name changes are permitted such changes will be subject to a fee of $40.00 per passenger, plus any additional fees charged by any 3rd party suppliers (airlines, hoteliers, etc.). In the event where name changes are NOT permitted you will need to cancel your original reservation (if allowed), pay any fees/penalties and make a new reservation at the current price with the correct spelling. It is your responsibility to check the spelling of all passenger names before submitting your booking. Travel Agents are responsible for entering the passenger’s name as written in their passport and Agencia Global will not be responsible for any charges, cancellations or the passenger’s inability to fly that may result from the agent’s failure to do so.

The rate applied on the date of issuance of the ticket is only valid for a ticket fully utilized and in the sequential order of flight segments on the dates indicated. Improper use may result in cancellation of the whole trip.

Pricing is displayed in the currency that the fare will be charged in, either Canadian or US currency. The search results page can estimate the fare in the alternate currency, using current currency conversion rates, but same is simply an estimate and Agencia Global assures no responsibility for the accuracy of such estimates.

Return Policy

All reservations are non-refundable unless otherwise stated. If you find that you must cancel a reservation for any reason, please contact us. We will do all we can to assist you in this process.

For any transactions on Agencia Global's merchant account, any refunds completed past midnight EST of the day of purchase, the 3% service fees and applicable taxes are non-refundable. Cancellations requests completed before midnight EST on the same day of purchase can be voided and the entire amount, including service fees and applicable taxes, will not be charged.

For U.S. bookings made on the airline's merchant, even if the ticket is non-refundable, a booking cancelled within 24 hours of ticketing will receive the full amount returned back to the credit card(s) used.

For CAN bookings, even if the ticket is non-refundable, a booking cancelled before Midnight EST on the day of ticketing will receive the full amount returned back to the credit card(s) used.

If the refund request is approved by the airline, we are unable to provide a specific timeline for how long it may take for this requested refund to be processed. All refund requests are processed in a sequential format. Once you have provided us with your cancellation request, we will then send you an email notification that your request has been processed.

Suitability of travel products and services

We do not represent that any travel products and services set out on our web site will be suitable for you or your clients. Accordingly, you hereby forever release Agencia Global of any claims and liability and agree to indemnify and hold it harmless, in relation to the travel products and services described or sold on our website, including but not limited to any potential claims that our travel products and services are not suitable to you or your clients.

Intellectual Property

This web site, the software, design, text and graphics comprised in this web site and the selection and layout of this web site, are owned or licensed by us or their respective owners and are protected by Canadian and international intellectual property laws. You may view and electronically copy the pages of this web site in the usual operation of your web browser in visiting this site, but for no other purpose. Any other use of the material contained on this web site, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting or publishing is strictly prohibited, without the specific written permission of the respective owners.

Unauthorized use of materials from our site will not only breach this Agreement but may violate copyright and other laws. Certain trademarks, service-marks, business names, company names, logos, trade names and presentation techniques (trade dress) used on this web site are owned by us or our licensors. You do not have any right or license to use them.

Your Use

You must use this site in a responsible, honest, legal and co-operative manner.

You must not: Make any fraudulent, speculative or false enquiries, bookings, reservations or any reservations in anticipation of demand, “churning”; use any form of robot, spider, scraper or other automated means as well as any manual process for the purpose accessing, monitoring or copying any content or information of this website without our written permission; Copy, reproduce, upload, post, display, republish, distribute, or transmit, any part of the content of the site in any form whatsoever; place false or misleading information on the web site; make any form of booking, reservation or request without the full intention of using said booking reservation or request for legitimate travel; use another's name, ID or password to make bookings, reservations or inquiries without their permission; use the web site while impersonating another person; post or transmit to or via the web site any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings; use or access the web site in any way that we judge to negatively affect the performance or function of the web site, systems, or any other site users; tamper with or hinder the operation of this web site or make unauthorized modifications to the web site, delete data from the web site without our permission; knowingly transmit any virus or other disabling feature to or via the web site; breach any Third Party's rights (including intellectual property rights and obligations of confidentiality owed to third parties) or infringe any laws in using this web site; frame this web site as part of another site or cache this web site for commercial benefit; disguise or mask the origin device and/or IP address information of the data being transmitted through the site; knowingly permit another person to do any of the above acts; Agencia Global reserves the right to terminate and restrict your access to any or all components of the site should it suspect that you may be committing any of the above acts. Upon such termination or suspension, you must immediately cease any use of the site. Attempting to use or access the site after such termination or suspension shall constitute an act of trespass. Agencia Global will pursue legal action to the fullest extent of the applicable law against any/all who are found to be in breach of the terms and conditions herein.

Your Warranties

You warrant that: you are of sufficient legal age to use this site and create legal binding obligations for any liability you may incur as a result of using this site; you are responsible(financially and otherwise) for all uses of this site by you and those using this site using your ID and password; the information you supply via the web site will be accurate and not misleading or deceptive nor likely to be misleading or deceptive.


You agree to indemnify and hold us and our officers, directors, shareholders, employees and agents harmless against any and all losses, costs, damages, claims and expenses arising from: any breach of these terms and conditions of use by you or anyone under your control or for whom you are in law responsible; as well as for any acts or omissions by you or any of your officers, employees or agents and for any claims, actions, demands or proceedings by any Third Party against us or our officers, employees or agents caused or contributed to by you or any of your officers, employees or agents.

Your Privacy

You will find in our Privacy Policy the details about our practices regarding collect, use and disclosure of personal information.


We do not warrant or represent that the content of this web site is accurate, up-to-date or complete, nor that it does not infringe the rights of others. We are providing this web site and its contents on an 'as is' basis. We make no representations or warranties of any kind with respect to the web site, its contents or any of the products or services supplied through this web site. To the maximum extent permitted by law, we disclaim all implied representations and warranties including, without limitation, implied warranties that the products and services offered and supplied through this web site will be of merchantable quality, fit for any purpose or will comply with any descriptions on this web site or samples. We do not represent or warrant that this web site, the server that makes it available or any of our products or services supplied through this web site will be free of errors, viruses or defects. Your access and use of this web site is subject to factors beyond our control. We do not warrant that this web site or the products and services offered via this web site will meet your requirements or that the service will be uninterrupted or timely. We will use our best endeavours to make this web site secure and have implemented technology for this purpose. However, because of the nature of the Internet, we do not warrant that this web site will be secure. Our role is to facilitate your travel arrangements, including processing your bookings and making payments. The travel products and services offered and promoted via this web site are products and services of third parties. We are acting as agent for the Third Party providers. Your legal relationship in respect of the Third Party products and services is with the Third Party provider. To the extent permitted by law, you release us from all liability, cost, damages, claims and expenses (including direct, indirect, special and consequential loss or damage whether in negligence or otherwise) arising out of the supply or failure to supply or use or non-use of the third party products or services. We provide you with free access to our web site. To the maximum extent permitted by law, neither we nor any of our officers, employees, shareholders or other representatives will be liable in damages or otherwise in connection with your use of or inability to access this web site or the purchase and use of any products and services supplied via this web site. This limitation of liability applies to all damages of any kind, including compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property, personal injury and claims of third parties. In the event that our web site fails to operate or causes you loss or damage, your sole remedy is the refund any money that you paid to us to use this web site. If any warranties are implied by law that cannot be excluded, then our liability for breach of such warranties is limited to, at our option:

  • in the case of products: the replacement of the products or the supply of equivalent products; the payment of the cost of replacing the products or acquiring equivalent products;
  • in the case of services: the supply of the services again; the payment of the cost of having the services supplied again.


You can use this web site to communicate with us. This web site also includes a list of other ways to communicate with us. It is our policy not to accept information that is confidential or proprietary, other than travel arrangements and bookings. If you do not want to lose confidentiality in your material, do not submit it via this web site, email it or send it to us. Any ideas or suggestions that you disclose to us are ours to use and disclose without restriction, even if you mark your information confidential or proprietary or include in your communication statements contrary to the terms of these terms and conditions of use.


We may link our site to other sites on the Web. These links are provided for your convenience only and the inclusion of any link does not imply verification or endorsement of said link by Agencia Global. We are not responsible for the content of other web sites, even if we link to them. If you suffer any loss or damage from visiting another's web site or using another's product or service, we are not liable


Except as otherwise specified, we may amend these terms and conditions of use at any time without notice to you by posting amended Terms & Conditions of Use on our web site. The amended Terms & Conditions of Use will take effect immediately when they are posted on our web site.


We may terminate this Agreement, and any other agreement between us, immediately if you breach any of these terms and conditions of use.

Our Relationship

No agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended to be created between you and us by these terms and conditions of use.


Except as required by law or otherwise specified by us, you must provide any notices to us by email to We will provide any notices to you by email to any email address provided by you. Notices will be taken to have been received 24 hours after the email is sent, unless the sending party receives notice that the address is invalid or that the email has not been received.

Governing Law

These terms and conditions of use and any agreement arising out of your use of this site are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.


If any of these terms and conditions of use are invalid or unenforceable, same will be struck out, and the remaining terms and conditions will remain in force. Headings are for reference purposes only.

If we do not act in relation to a breach by you or others of these terms and conditions of use , same will not constitute a waiver of our right to act with respect to subsequent or similar breaches. In this Agreement, the term 'web site' includes any e-mail bulletins or other content that we provide to you via or initiated from this web site.

Agencia Global Inc.
3100 Blvd. de la Cote-Vertu, suite 320,
Ville Saint-Laurent, QC, Canada, H4R 2J8

[Last Updated: February 6, 2018]