Agencia Global

Frequently Asked Questions

Registration

What is Agencia Global?

Agencia Global is an online portal where Travel Agents can access the lowest consolidator fares on the market. Agencia Global provides thousands of flexible fares on an easy to use platform, which allows agents to earn commission and add their own markup! Agencia Global’s full suite of products then completes the entire process for an agent, from fraud prevention, ticketing, and all necessary post ticketing support. Agencia Global is free to register and applies zero fees and zero markup on the fares sold through the platform.

Who can sign up for Agencia Global?

Agencia Global is open to both agents working for travel agencies and independent travel agents. In order register, the following information is required in addition to basic information about your agency:

  1. A professional association number from either the International Air Transport Association (IATA), the Airline Reporting Corporation (ARC), the Travel Industry Designator Service (TIDS), or the Cruise Lines International Association (CLIA). This number if used to verify your agency’s authenticity.
  2. A Travel Industry Exchange Settlement Solutions (TIESS) number. All payments will be made to your agency using this service. In addition, you will need to link your TIESS account with Agencia Global (see below).
  3. For agencies operating within Canada, you will need to provide the appropriate tax numbers for your province ( GST and QST for Quebec, HST for others).
I have registered my agency, now what?

Once you have submitted your application, Agencia Global’s team will review the information that you provided about your agency. This may take up to 1-2 business days.

Once your agency has been approved, a confirmation notice will be sent to the email address designated for the agency. A separate invitation email will be sent to the email address of your master agent, prompting them to create their account.

How do I add other agents to my agency

Master agents can manage agents operating as part of their agency from the Agents page.

To create a user account for a new agent, click the “Add Agent” button. You will be prompted to provide a name and an email for this agent, and to specify the permission level for this user. An invitation will be sent to provided email address, prompting them to create their account.

What are "master agents"?

There are two permission levels within each agency on Agencia Global, “agents” and “master agents”.

Agents have the following permissions:

  • Search flights
  • Save quotes
  • Make bookings for clients
  • Manage bookings that they have made
  • Review invoices for their bookings

Master agents have all permissions afforded to regular agents, but are also able to do the following:

  • Review bookings and invoices made by other agents within the same agency
  • Modify basic information about the agency
  • Invite agents to the agency
  • Edit or suspend other agents within the same agency
  • Review weekly payment statements

Master agent accounts should only be handed out to users within your organization who need to have access to this information (management, accounting, etc.). There must always be at least one master agent within an agency.

Searching for Flights

How many passengers can I book at a time?

Currently, Agencia Global allows an agent to book up to 9 passengers on one PNR. Additional passengers must be reserved on a separate booking.

How many flights can I book as part of the same booking?

Currently, Agencia Global can facilitate multi-city flights for up to 5 different destinations for the same passengers. Additional flights must be reserved on a separate booking.

What is the difference between a "net" and a "pub" fares?

“Pub” or “Published Fares” refer to airline fares that are dictated by the airlines whereby discounting that fare is strictly prohibited. Travel agents can receive commission for many published fares. Travel agents may still add their own markup on top of this commission.

“Nets” or “Private Fares” are commonly referred to as consolidator fares, and are provided to consolidators and their sub-agents at a discounted rate. The agents or sub-agents are then allowed by the airline to add a profit margin to this net fare in order to make a profit. These fares are contract rates that Agencia Global makes available to your agency.

Agencia Global allows you to add a custom amount of markup to any type of fare, up to the maximum markup cap (typically double the total base fare). However, the type of fare will impact which merchant account this markup will charged on and resulting merchant fees.

Quotes & Held Bookings

What is the difference between saving a quote and holding a booking?

Saving a quote bookmarks a search result for later reuse. A quote can be saved up to the intended departure date. However, saving a quote does not place any reservation on the seats and does not make any guarantee about the fare price. You can optionally register for fare alerts for your quote.

A hold is a seat reservation in the client’s name which guarantees the fare price. A booking can only be held until 10pm EST/EDT of the same day that the booking was made, after which point it will be automatically cancelled.

How can I save a quote for later?

After performing a flight search, select a fare for each segment of your search from the results table then click the “Save Quote” button next to the fare you wish to quote. You will have the option of providing some notes on your quote and registering it for fare alerts.

You can view and cancel quotes that you have saved in the quotes section of the Agencia Global website.

What are fare alerts?

When saving a quote, you have the option of registering it for fare alerts. Fare alerts are daily emails sent to your inbox which include information on the lowest fare available for your saved quotes.

You can enable and disable fare alerts for each saved quote in the quotes section of the Agencia Global website.

How can I hold a booking?

After performing a flight search, select a fare for each segment of your search from the results table then click the “Book” button next to the fare you wish to quote. You must provide passenger information for each seat on the booking on the checkout page and specify your intended markup amount. Do not enter payment information, instead press the “hold booking” radio button. You should receive a confirmation email about the booking.

Once a booking has been held, you can review it in the bookings section of the Agencia Global website. You must provide payment information by 10pm EST/EDT of the same day as the booking or the reservation will automatically be cancelled.

Processing a Booking

Should I use a personal or agency company credit card to process payment?

When providing payment information for a fare, you should always provide your customer’s credit card information (i.e. the passenger or purchaser on the passenger’s behalf). Travel agents will not be authorized to use a personal or agency credit card to purchase fares, unless booking flights for themselves.

How do I correct credit card information after a declined payment?

A link to the payment information form will display at the top of the booking itinerary page after the payment has been declined. Please attempt to provide corrected payment information as soon as possible in order to avoid cancellation of the booking.

How is commission calculated?

The commissions offered for a fare are determined by the contracts held by Agencia Global and its affiliates with the airlines. These contracts may stipulate different commission rates for different itineraries, passenger types, and seating classes.

Agencia Global retains a small portion of the commission on a given fare, and provides the rest to the selling agency.

Why are taxes applied to commission?

Commissions on airfare are considered payment for a service. As such, Agencia Global pays taxes on the commission it pays out. These taxes are paid by Agencia Global to the selling agency. The taxes are calculated based on the incorporation location of the selling agency. The selling agency should declare taxes received to the government accordingly.

No taxes are paid for markup applied by the selling agency, as this is considered an overpayment.

How much markup should I add to a fare?

It is up to you to set your own rates. Ideally, set your markup as high as your client is willing to pay.

For net fares, most airlines allow some amount of markup to be charged on their merchant (typically up to the published fare price or 25% of the base fare). Markup up to this amount is not subject to merchant fees.

Markup in excess of the airline’s limit or on published fares will be charged on the Agencia Global merchant and will be subject to a merchant fee. If you wish to account for this fee in the final amount that you are quoting your client, use the “total markup” field instead of the “agency markup” field.

You may include payment for other services you provide into the markup applied to the fares, as long as the total remains within Agencia Global’s maximum markup limit (typically double the base fare).

Can I modify the markup on a booking after it has been submitted?

No, please be sure that you have entered the correct amount for your desired markup before you submit.

If you wish to cancel the reservation and book it again, please contact us for assistance. Please note, a charge of $50.00 per ticket will be applied for to each void, refund or reissue in addition to the carrier's penalties.

What is the "merchant fee" being applied to a fare?

For any charge that cannot be applied to the airlines’ merchant, Agencia Global uses a trusted third-party provider to process credit card payments. The merchant imposes a 3% merchant fee on each transaction, which we pass on to the end consumer in order to give agencies the maximum flexibility to set their own markups. For agencies operating within Canada, this fee is subject to applicable government sales tax, based on the province of operation.

How does the fraud scrub work?

Agencia Global uses a range of fraud detection technology which is automatically applied to every booking, providing agencies with a layer of protection. Transactions that are deemed too risky will be blocked.

Unfortunately, for security reasons, we cannot disclose the nature or scope of the fraud detection algorithms, or what aspects of a particular booking were deemed risky. Blocked transactions will simply be reported as failed bookings.

Please note that responsibility for the authenticity of the transaction ultimately lies with the agent making the booking. In the event that a fraudulent transaction does slip through the system or a passenger disputes their credit card fees, any ensuing chargebacks will be debited from your agency through TIESS.

Post-Booking

What is a PNR?

A PNR refers to a Passenger Name Record that is stored in the database of a computer reservation system (CRS) or a global distribution system (GDS) and consists of the personal information and itinerary for a passenger or group of passengers. A PNR number is the booking reference number with the airline.

How do I send my customer their itinerary and/or e-tickets?

The booking details page includes a button to download a PDF of the flight itinerary. Once tickets have been issued for the booking, the document will also include the e-ticket numbers for each passenger.

You should send the itinerary document to your customers via email or print.

How do I make a change to an existing booking

Please contact us for assistance. Please note, a charge of $50.00 per ticket will be applied for to each void, refund or reissue in addition to the carrier's penalties.

How will I be notified of changes made to a booking by the airline?

If we receive any change notifications from the airlines, we will notify you of any affected bookings by email. If you require assistance with a changed booking, please contact us.

Statements and Payment

How do I get paid for selling fares?

Agencies can receive payment for fares sold by their agents by two different mechanisms:

  • Many published fares offer a commission. This commission is automatically applied when the fare is booked.
  • During the checkout process, agents can apply an arbitrary amount of markup to the fare.

The commission and markup for each fare sold during a billing period will be combined into an account statement.

What is TIESS?

TIESS (Travel Industry Exchange Settlement Solutions) facilitates the billing and settlement between travel industry suppliers and travel agencies. TIESS provides an efficient platform to distribute, validate, collect and process sales.

Agencia Global disburses payment and issues debits to agencies exclusively through the ties TIESS service. Your agency must have a TIESS and connect it to Agencia Global's TIESS account in order to use Agencia Global.

How often are account statements issued?

Account statements will be generated once per week. The primary agency email will be notified whenever payment statements are issued.

If you have any disputes with any of the information on a payment statement please contact our accounting department (accounting+dev@agenciaglobal.com) as soon as possible.

How often is payment disbursed?

Payments will be disbursed through TIESS on a weekly basis.